Help Center

FAQ

General FAQs

I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?

I am an international customer and I am not sure how much I'll be charged for a purchase.

I placed an order, but never received a confirmation email.

How do I change or cancel my order?

My order was confirmed, but I just got an email saying an item is out of stock. What does this mean?

I placed an order, but haven't seen any movement from COZYWEAR®. What's going on?

Payments

What payment methods do you accept?

I am an international customer. What are the rates I should expect to pay?

Shipping

What company does COZYWEAR® use to ship packages?

How long does shipping take?

Do you refund shipping fees?

How do I know my package has shipped and is on its way?

I received a damaged Item, what do I do?

How long after I place my order will it ship?

Tracking Your Order

How can I track my package?

I placed an order two weeks/a while ago and just realized I've been getting several emails and missed calls from COZYWEAR®… What's going on?

Returns

I am in the United States and want to return an item I am not satisfied with.

I am an international customer and I want to return an item.

My shoes do not fit, and I want to return them.

My package is being returned to you, what do I do now?

Where do I send my return to?

How long does it take to process returns?

Does COZYWEAR® do exchanges?

Does COZYWEAR® issue refunds?

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Size Guide

I'm an international customer. How do I find out what my size is?

What are the inseams of your jeans?